Last Updated: February 6, 2026
Company Name: Suizhou Yuemeisi Trading Co., Ltd.
Address: No. 213, Group 9, Wenfengta Neighborhood Committee, Dongcheng, Zengdu District, Suizhou City, Hubei Province
Legal Representative: Hu Gengxin
Unified Social Credit Code: 91421302MAK56DK11H
Virquyrox Frequently Asked Questions (FAQ) - User Guide
Thank you for purchasing Virquyrox products (Department Store, Food, 3C, Tools). We operate in the United States. Below are answers to frequently asked questions from our users. If you have other questions, please contact customer service.
Official Email: service@mail.virquyrox.com | Contact Phone: +86 17096736970
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
1. Price and Tax Information
Q1: Does the product price include taxes?
A: Yes. All product prices displayed on our website include domestic taxes in the United States. The price shown when you place the order is your final payment amount, excluding customs duties.
Q2: Who is responsible for customs duties? How is the amount determined?
A: Customs duties are your responsibility. The amount of customs duties is determined by the local regulations of your delivery destination. It is not included in the product price or domestic taxes. The exact amount will be notified by your local customs.
2. Order Information
Q1: Can I edit or change my order after placing it?
A: Yes, you can. Orders can be edited or changed within 12 hours after placement. After this time, no changes can be made. Please make sure to double-check your order within the editing time frame.
Q2: How long will it take for my order to be shipped? How long does delivery take?
A: Orders with available stock will generally be shipped within 1-2 business days (excluding weekends and holidays). The actual delivery time is 5-7 business days, and you can track the shipment for more specific information.
3. Product Information
Q1: What types of products do you offer?
A: We offer a wide range of products in the United States, primarily including department store goods, food, 3C products, and tools. You can browse the specific products available on our online store.
4. Customer Service and Inquiries
Q1: How can I contact customer service? What are the working hours?
A: You can contact us via our official email at service@mail.virquyrox.com or call +86 17096736970. Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00).
Q2: What should I do if I encounter issues with products, orders, or payments?
A: Please contact us during customer service hours via the email or phone number above, and provide details about the issue and your order information. We will promptly assist and resolve your concerns.
